Frequently Asked Questions

Cyrolo is a GDPR-compliant document anonymization tool that automatically detects and removes personal data from documents in real-time without storing your files.

Upload your document to Cyrolo, our AI automatically detects personal data, then download the anonymized version instantly. No registration required for first use.

Cyrolo supports PDF, DOC, DOCX, JPG, JPEG, and PNG files up to 20MB, ensuring compatibility with most common document types.

Yes, you get 3 free document anonymizations to try. After that, choose from flexible pay-as-you-go credits or unlimited monthly subscription.

No, we never store your documents. All processing happens securely in real-time, and your data is immediately discarded after anonymization.

Yes, Cyrolo is fully GDPR-ready, built with EU data protection regulations in mind, and co-funded by the European Union.

Your data is encrypted in transit and processed in secure European servers. We have zero data retention and strong security headers.

Nobody can access your files. Processing is automated, no human reviews your documents, and files are never saved to our servers.

Cyrolo detects names, addresses, emails, phone numbers, IDs, dates of birth, social security numbers, and other personally identifiable information automatically.

Yes, you can review detected items before download and choose which personal data elements to anonymize or keep using our tag system.

Yes, our AI detection works across major European languages including English, German, French, Spanish, Italian, and more languages.

Cyrolo uses advanced AI with high accuracy rates. You can review and adjust detections before finalizing to ensure 100% accuracy.

Pricing starts at €4.99 for 100 files, €8.99 for 200 files, €19.99 for 500 files, or €10/month for unlimited processing.

We accept all major credit cards including Visa, Mastercard, and American Express through secure Stripe payment processing.

Unused credits never expire and remain in your account. Contact us at [email protected] for billing questions or refund requests.

No, one-time credit packs never expire. Monthly subscriptions provide unlimited use for 30 days and renew automatically until cancelled.

Yes, Cyrolo works perfectly on mobile devices, tablets, and desktops with a responsive design optimized for all screen sizes.

No installation needed. Cyrolo is a web-based tool accessible from any modern browser without downloads or plugins required.

If upload fails, check your internet connection and file size under 20MB. Contact support at [email protected] if issues persist.

Currently, files are processed one at a time for optimal quality. Batch processing may be added based on user feedback.

Email us at [email protected] for support, questions, or feedback. We typically respond within one business day.

Yes, contact [email protected] for custom enterprise plans with higher volumes, dedicated support, and API access options.

Cyrolo is based in Lithuania and co-funded by the European Union, ensuring EU data protection standards and GDPR compliance.

Absolutely! We welcome feature suggestions at [email protected]. User feedback helps us prioritize development and improve the service.